Refund Policy

1. Our Approach

BotBard is a digital subscription service: when you subscribe to a paid plan, you receive access to features and a monthly allowance of AI usage. We want you to be satisfied, and we handle refund requests fairly and in good faith. This policy explains when refunds are available and how to request one.

2. Free Plan

Our Free plan is available at no cost, so there is nothing to refund. You can try BotBard on the Free plan before deciding to upgrade.

3. Refund Eligibility

You may request a refund of a recent payment for a paid plan within 14 days of that charge if you have not made significant use of the AI usage included with the plan and the issue is not covered by another section below.

Because AI usage is a consumable resource that costs us to provide, refund eligibility can be affected by how much of the plan's AI usage has already been consumed (see below).

4. Significant Usage

If a significant portion of the AI usage included in your plan has already been consumed for the billing period in question, a full refund may not be available. In these cases we may decline the refund or offer a partial refund at our reasonable discretion, taking into account the amount of usage consumed.

5. Duplicate Payments

If you were charged more than once for the same subscription period due to a duplicate transaction, we will refund the duplicate charge in full.

6. Incorrect Charges

If you believe you were charged in error — for example, an amount that does not match your selected plan — contact us and, once verified, we will correct the charge and refund any amount charged incorrectly.

7. Technical Failures

If a technical problem with BotBard prevented you from using the paid service and we were unable to resolve it for you within a reasonable time, you may be eligible for a refund for the affected period. Please contact us so we can investigate and make it right.

8. Cancellation vs. Refund

Cancelling your subscription stops future renewals but does not by itself refund amounts already paid. When you cancel, your plan remains active until the end of the current paid period. If you would like a refund in addition to cancelling, please request one as described below.

9. How to Request a Refund

To request a refund, email us at support@botbard.ai from the email address associated with your account. Please include the approximate date and amount of the charge and a brief description of the reason. This helps us locate the payment and respond quickly.

10. Processing Time

We aim to review refund requests promptly. If a refund is approved, it is issued to your original payment method through our payment provider. Depending on your bank or card issuer, it typically takes several business days (often up to 5–10) for the refund to appear.

11. Your Statutory Rights

Nothing in this policy limits any mandatory refund or cancellation rights you may have under the consumer-protection laws that apply to you. Where such laws give you greater rights than this policy, those laws apply.

12. Contact

Questions about refunds? Contact us at support@botbard.ai and we will be glad to help.